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Dispatch

Orders placed before 2 pm IST are processed and dispatched the same day through Tie Benon’s shipping partner.

Delivery times

Prepaid orders within India usually arrive in 1–4 business days.

Delhi NCR

Same-day delivery is available in Delhi NCR for orders placed before the day’s cut-off.

Shipping charges

Shipping is calculated at checkout.

Returns

You have 7 days after receiving your order to request a return.

Items must be unworn and unused, with tags, in their original packaging, with proof of purchase.

Start a return by emailing support@tiebenon.com. Items sent back without a return request cannot be accepted.

Refunds

Once a return is received and inspected, Tie Benon confirms whether the refund is approved.

Approved refunds go back to the original payment method within 10 business days; your bank may take a little longer to post it.

Exchanges

The quickest way to exchange is to return the item and place a new order once the return is accepted.

Damaged or incorrect items

Please check your order when it arrives and contact support@tiebenon.com straight away if anything is damaged, defective or incorrect.